Refund policy

Goods are applicable for exchanges provided that the Merchandise is still in “Sellable Condition”. “Sellable Condition” means that the Merchandise is returned in its original packaging with original labels, garment tags, price tags, return tags, certificates, warranties, care instructions, product labelling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise. Merchandise must be unworn, unused, unwashed, unaltered and in the condition originally sold (in the case of shoes that the soles are not scratched or dirty); and that the Merchandise is not damaged in any way.

The decision as to whether the Merchandise is in “Sellable Condition” remains within Samvia - Happiness Is Fee's sole discretion and its decision shall be final.

You can always contact us for any return question at samviagroup@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.